| dc.description.abstract | Quality is a widely used concept that has become one of the primary agenda in most
manufacturing and service providing organizations. Therefore, this research was aimed at
Practices of Quality Management System and identifies challenges to implement Quality
management System in Metahara Sugar Factory. Descriptive type of research was used and
Both primary and secondary data sources were used for the study. The study gathered
information from 333 Metahara Sugar factory employees. A self-administered questionnaire was
used to collect primary data from Metahara Sugar Factory employees, and secondary was
gathered from recorded data of sugar Factory. The collected data was analyzed using SPSS21.
The findings revealed that QMS practices are lacking leadership viewpoints, customer focus, and
process approach. The practice was at its pinnacle during the deployment of the Quality
Management System and is currently declining. As a result, output and productivity are
declining. However, the factory's has good relationship with the community, employees, and
other stakeholders. Employee initiatives for improvement, motivation, understanding of quality
policy, applications, and understanding of Quality goals are core values in the factory. The
primary challenging elements of quality management system practices in industries are outdated
technology, lack of input for production, competent human resources, financial resources, senior
management commitment, government backing, a lack of quality audits, and security challenges
are bottleneck for Quality management system practice in the industry. Encouraging best
practices of the factory and avoiding those hurdles can reduce backing quality management
practice and important for rehabilitation of QMS or introducing new system like ESG are very
crucial for existence of industry, thus place the industry in a more acceptable and competent
position, making the nation proud. | en_US |
